FAQ's, Terms + Conditons
Q: I’ve seen an item but I cannot seem to find it online?
A: Thank you for your interest in Shop Fashionpreneur! Unfortunately, if you see an item on our social media but you do not see it available on our website, the item is no longer available. We understand how frustrating this can be so we are always looking to restock. Be sure to subscribe to receive restock updates.
Q: What size should I purchase?
A: All sizing dimensions and fit information can be found within the designated style's description.
Q: Do all styles ship immediately?
A: All styles ship immediately unless another ship date is specified within the style's title and or description. If you do NOT see a later date referenced, your order will ship immediately!
Q: I ordered a preorder style. When will my order ship?
A: Please note that preorder dates are estimated shipping dates and all preorders will ship within approximately 7-21 days business days of the preorder estimated shipping date. All preordered items are made to order, internationally. Additional delays could arise due to import and customs international traffic. Following COVID-19, a delay in Customs has affected International trade. If an unexpected delay arises, we will communicate this to customers immediately. Shop Fashionpreneur is not responsible for delays due to customs.
We will not cancel or refund preorders as the product has been already produced. If the international shipping delays that may occur, interfere with an upcoming event or deadline you are wishing to meet, you are welcomed to exchange for a different item in stock thats ready for immediate shipment or request a store credit.
Also, please be aware, that if you purchase preordered styles and in stock styles within the same order, the full order will ship out together. If you would like to receive the in stock styles in advance, we advise you to order separately. This will allow you to cover all shipping fees and for in stock items to ship right away.
Q: Where do you ship?
A: We ship worldwide! Please choose a shipping option at checkout. You will see all the options that are available within your country.
Q: What are your shipping options within the United States?
pricing varies based on package sizing.
A: We are happy to ship worldwide via UPS! Please choose a shipping option at checkout. You will see all the options that are available within your country.
pricing varies based on package sizing.
A: UPS Ground Package: 5-7 business days
B. UPS 3 Day Select: 3 business days
C. UPS Next Day Air: 1 business day
Shipping & Processing: Please allow 1-2 business days for processing (BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS). THESE TIMES MAY BE EXTENDED DURING HOLIDAYS, LAUNCHES, LIMITED EDITION RELEASES AND PROMOTIONS. Following processing, your order will ship using the delivery option the Customer has chosen at checkout.You will be notified via email with tracking. Please note that if you have ordered a preorder item, the item will ship on or prior to, the date specified at checkout.
ONCE SHIPPED, DELIVERY TIME WITHIN THE UNITED STATES IS 1-7 DAYS, DEPENDING ON THE DELIVERY OPTION CHOSEN AT CHECKOUT, AND 7-14 BUSINESS DAYS INTERNATIONALLY. WE DO OFFER EXPEDITED SHIPPING. WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELAYS THAT MAY RESULT FROM NATURAL OCCURRENCES, OR OTHER.
Q: How do I track my order?
A: Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet. Please allow 1-2 business days for your shipment details to update with UPS.
Q: How do I know if my order has been placed?
A: After you purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it, please contact us and we’ll be happy to assist you.
Q: I received a wrong or damaged item. How can this be resolved?
A: If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damages or wrong item to firstname.lastname@example.org. Shop Fashionpreneur must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.
Q: What if my order has not been delivered?
A: If after contacting UPS you still need assistance, feel free to contact us and we’ll be happy to assist you.
Q: I’ve just placed my order, Can I change or cancel it?
A: We prepare your order for shipment very shortly after your order is placed. Being that we custom design our styles, we are unable to cancel any orders whatsoever.
Q: I forgot to enter a promotional coupon code at checkout. Can I receive a refund for credit?
A: To receive a promotional discount, all Customers are responsible for entering the promotional code at checkout. No refunds or credits will be applied if a code is not applied at the time of checkout. No exceptions can be made. We thank you for understanding! :)
Q: How can I exchange my order or receive store credit?
A:Due to the high quality and customization of our designs, we do not offer refunds or exchanges.Shop Fashionpreneur designs 100% of product. WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND NEVER EXPIRES. Please contact us at email@example.com for support.
Please note that regular priced unworn items are eligible for store credit within 14 days of the original order date. All styles that state “FINAL SALE” within the title and/or description are not eligible for return. All returned items must be in their original condition, unworn, unwashed, and undamaged. Any returned items that appear to have been worn, washed, or damaged in any way will result in ineligibility to receive store credit.
Any worn or damaged items will be returned to sender.
If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damages or wrong item to firstname.lastname@example.org.The Fashionpreneur Academy LLC, must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.
Store credits are valid for a lifetime. Store credits will be authorized via an e-gift card that will be emailed to you, once your return is quality controlled and approved. We will update you every step of the way (via email). Please allow 2 business days for returns to be processed. We will email you when the return is received and within processing.
The Fashionpreneur Academy LLC, is not responsible for any shipping and handling fees associated with exchange or store credit orders whatsoever. The Customer is responsible for all fees associated with the transit of the item(s).
A tracking number for the returned package must be obtained by the customer. Failure to do so may result in us not being able to process your return. Any returned items that do not meet our terms will be returned to sender. Customers will be responsible for return label fees.
The Fashionpreneur Academy LLC, reserves the right not to credit you if you return items outside the terms of our Return Policy.
WE HAVE FRAUD CLAIM PROTECTION
Please be aware that all policies are lawful and non-negotiable. All policies are upheld with all of our major credit card processing POS systems. Therefore claims made against The Fashionpreneur Academy LLC, would be considered fraudulent and funds will not be returned to the customer under any circumstances. The Fashionpreneur Academy LLC, will not refund for chargeback claims as this processing is considered illegal. Any company that offers a feasible solution to a customer is within policy to decline chargebacks or fraudulent claims. The Fashionpreneur Academy LLC, is a legally represented entity in California state. We do have the right to cancel any alleged fraudulent orders.
Q: Have you received my store credit/exchange items and how long does it take to show in my account?
A: Please allow up to 10 business days (from the day that Shop Fashionpreneur is provided with tracking) for us to receive your return. An email will be sent to you once the store credit/exchange is processed. If you have not received an email within 10 business days of us receiving the package, please contact our customer service team and we will be happy to assist you.
Q: Can I use a gift card online?
A: All major credit cards are accepted. We do also accept Shop Fashionpreneur gift cards! Purchase yours on the site!